** This cancellation and refund policy DOES NOT apply to Marketplace purchases. This applies to new domain registration ONLY.
The 4-Day Cancellation Window
To be eligible for a registration cancellation and refund, your request must be submitted within 96 hours (4 days) of the initial registration.
Why 96 hours? Global domain registries have a strict 120-hour (5-day) cutoff for all registrations. We require a 24-hour buffer to ensure our team can manually verify your request and process the technical deletion with the registry before the final deadline.
Refund Terms & Fees
If your domain is eligible for a "Grace Period" cancellation, the following terms apply:
Administrative Fee: A flat fee listed in the table below or 5% of total cost, whichever is greater, is charged per domain cancellation. This covers the non-refundable processing costs incurred from the registry and payment providers.
Refund Method: The remaining balance of your registration fee will be credited directly to your Atom Account Funds.
Use of Funds: Your Atom credits never expire and can be used immediately for any other domain purchase, service, or marketplace listing on our platform.
TLD | AGP Deletion Processing Fee (per one year) |
com | $1.00 |
net | $1.00 |
org | $1.00 |
tech | $2.00 |
online | $2.00 |
xyz | $1.00 |
store | $2.00 |
fun | $2.00 |
bio | $2.00 |
bet | $1.00 |
site | $2.00 |
space | $2.00 |
Fair Use & Deletion Limits
To ensure the stability of our platform and prevent "domain tasting" (the practice of registering and deleting names in bulk), we apply the following fair-use thresholds:
Initial Deletion: We generally allow one domain cancellation per account within the 4-day grace period as a one-time courtesy.
The 10% Rule (Per TLD): For subsequent requests, eligibility is determined by your registration volume for that specific domain extension (TLD) over the last 30 days.
The Requirement: We may allow a cancellation rate of up to 10% of your total registrations for that specific TLD within the previous 30-day window.
Example: If you registered 20 .com domains in the last 30 days, you are eligible to cancel up to 2 domains.
This calculation is performed independently for each TLD (e.g., .com, .net, .org) to ensure we remain within industry standard "Fair Use" guidelines.
How to Request a Cancellation
Check the Clock: Verify that you are still within the 96-hour window from the time of purchase.
Contact Support: Reach out to our CX team via the Intercom chat bubble on your dashboard or via our support email.
Confirm the Fee: Let us know you are comfortable with the administrative fee.
Processing: Once approved, your domain will be deleted, and your account funds will be updated.
Important Limitations
Registry Restrictions: Certain domain extensions (specifically ccTLDs like .ai, .io, and .me) do not offer a grace period. These registrations are final and non-refundable from the moment of purchase.
Fair Use: To maintain registry compliance, we monitor the volume of cancellation requests. We reserve the right to deny cancellation requests for accounts that exhibit "domain tasting" behavior (excessive registering and deleting).
Renewals: This policy applies to new registrations only. It does not apply to domain renewals or transfers.