The 4-Day Cancellation Window
To be eligible for a registration cancellation and refund, your request must be submitted within 96 hours (4 days) of the initial registration.
Why 96 hours? Global domain registries have a strict 120-hour (5-day) cutoff for all registrations. We require a 24-hour buffer to ensure our team can manually verify your request and process the technical deletion with the registry before the final deadline.
Refund Terms & Fees
If your domain is eligible for a "Grace Period" cancellation, the following terms apply:
Administrative Fee: A flat fee per domain is charged per domain cancellation. This covers the non-refundable processing costs incurred from the registry and payment providers.
Refund Method: The remaining balance of your registration fee will be credited directly to your Atom Account Funds.
Use of Funds: Your Atom credits never expire and can be used immediately for any other domain purchase, service, or marketplace listing on our platform.
TLD | AGP Deletion Processing Fee |
com | $1.00 |
net | $1.00 |
org | $1.00 |
tech | $2.00 |
online | $2.00 |
xyz | $1.00 |
store | $2.00 |
fun | $2.00 |
bio | $2.00 |
bet | $1.00 |
site | $2.00 |
space | $2.00 |
How to Request a Cancellation
Check the Clock: Verify that you are still within the 96-hour window from the time of purchase.
Contact Support: Reach out to our CX team via the Intercom chat bubble on your dashboard or via our support email.
Confirm the Fee: Let us know you are comfortable with the administrative fee.
Processing: Once approved, your domain will be deleted, and your account funds will be updated.
Important Limitations
Registry Restrictions: Certain domain extensions (specifically ccTLDs like .ai, .io, and .me) do not offer a grace period. These registrations are final and non-refundable from the moment of purchase.
Fair Use: To maintain registry compliance, we monitor the volume of cancellation requests. We reserve the right to deny cancellation requests for accounts that exhibit "domain tasting" behavior (excessive registering and deleting).
Renewals: This policy applies to new registrations only. It does not apply to domain renewals or transfers.